MySaunas Privacy Policy

General Data Protection Regulation – Informations

 

Who is the administrator od Your personal informations?

1. This website is owned and operated by Corso Ltd. MySAunas.co.uk is a trading name of Corso Ltd.
2. Corso Ltd is registered in the United Kingdom at 20-22, Wenlock Road, London, N1 7GU / Company No: 11083911

 

How to contact with us, to gain more informations about Your personal informations?

You can contact us by writing to the business address given above, by using our website contact form, or by email to info@mysaunas.co.uk.

 

Where do we have Your informations from?

When you place an order we will ask you for your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

If you have already created an account with us this information is already stored on our internal systems and our website simply verifies you as a customer of MySaunas. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers.
All electronic financial transactions entered through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when using it to log in to our website).

 

What is the purpose and legal basis of Your personal informations processing?

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order
  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the mysaunas.co.uk website
  • To understand the buying behaviour of our registered users
  • To perform other general marketing and promotional activities focused on our products and services

 

Do You have to give us any personal informations?

 When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

 

In what situations can You oppose the processing of your informations?

You have the right to object to processing of your personal data that is based on MySaunas legitimate interest. MySaunas will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
You can also oppose the processing of your personal information in the below cases:

  • if you have claim that your personal data is incorrect, MySaunas must restrict all processing of such data pending the verification of the accuracy of the personal data.
  • if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data
  • if MySaunas no longer needs the personal data but it is required by you to defend legal claims.

 

Who do we share Your personal information with?

 We Do Not Share Personal Information

MySaunas will never email or call you to ask you to disclose or verify your MySaunas.co.uk password, credit card or bank account number. If you are contacted or receive an unsolicited email which asks you for any of this information, disregard the request and report the incident to our Customer Services team.

 

For how long do we keep Your personal informations?

We retain your information only as long as is necessary and only for the purpose for which we obtained them. We restrict access to your information to only those persons who need to use it for the relevant purpose.
Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus six years to deal with any queries or claims thereafter.
In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that data for as long as that claim could be pursued.

 

For how long do we keep Your payment information?

We don’t hold sensitive payment details about our customers. When you input your card details during shopping or into your account area, the card processor retains all the information about your card and only issues MySaunas with a unique token identifier. This token then allows us to process the cost of your order against your card. It also allows us to issue refunds or process, for example, backorder charges. We don’t have access to your complete card details.
We also have a rigorous audit program, involving independent and regular assessment of our infrastructure and processes to ensure that they meet and continue to meet, the requirements laid down by the Payment Card Industry Standards Council.
Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.

 

Do we pass Your data to countries outside United Kingdom and the European Economic Area?

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: including the United States of America and Russia (Russian Citizens Data Only).
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

 

Are we processing your personal data automatically (including through profiling) in a way that interferes with Your rights?

We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at info@mysaunas.co.uk.